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Updated:March 13, 2020


Consumer Affairs Consulting Service

The Tokyo Metropolitan Comprehensive Consumer Center offers consultation services in English, Chinese, and Korean.

Please feel free to contact us if you are a non-Japanese resident experiencing problems with a purchase you have made or an agreement you have entered, etc. as a consumer in Tokyo.

<These services are provided for persons living in, employed in,or studying in Tokyo>

  1.  Please phone or come to the center. One of our consultants will connect to an interpreter via telephone to commence the consultation.
  2. If you desire a face-to-face consultation with an interpreter present, please call ahead and make an appointment.

* Please note, we cannot always accommodate your desired appointment date. Also, once made, appointments cannot be cancelled. 

Tokyo Metropolitan Comprehensive Consumer Center (Iidabashi)

  • Office hours: 09:00 – 17:00 (Mon-Sat)
    *We are closed on Sundays, public holidays and over the New Year period(Dec 29 – Jan 03).
  • CentralPlaza 16F, 1-1, Kaguragashi, Shinjuku-ku, Tokyo
  • NearestStation: Iidabashi Station on the JR, Tokyo Metro, and Toei Subway lines

Tel: 03-3235-1155

map english

Regarding use of personal information
Personal information obtained during consumer affairs consultations is used to process inquiries, including to confirm the details of contracts with businesses.
In addition, information regarding inquiries made at the center will be registered and stored in the Practical Living Information Online Network System (PIO-NET). Specific personal information, which can be used to identify an individual such as names, addresses, and phone numbers, will not be registered to the network. However, characteristics such as gender and age, as well as a summary of the inquiry, will be utilized to process future inquiries of a similar nature. Information may also used for consumer education and programs to spread awareness.

Consumer Affairs Consulting Service FAQ

Examples of inquiries frequently received at the center are provided.

Consumer Affairs Consulting Service FAQ



Tokyo MetropolitanGovernment

Tokyo Metropolitan Government(External link)

Bureau of Citizens and Cultural Affairs(External link)

ForeignResidents' Advisory Center(External link)
In hope of helping foreigners living in Tokyo, various consultations for daily life are responded here, including immigration related matters, marriage & nationality, and jobs, etc.

Comprehensive Living Guide For Foreign Residents in Japan(External link)


Consumer Affairs Agency, Government Of Japan(External link)

Guide for Specified Commercial Transactions Law(Consumer Affairs Agency, Government ofJapan)(External link)
The Specified Commercial Transactions Act (formerly"Door-to-Door Sales Act (Act on Door-to-Door Sales, etc.)") is an Act for with the purpose of preventing business operators'' illegal, or malicious solicitation while protecting consumer benefits. Specifically, rules that business operators should obey, and rules for protecting consumers. such as,the cooling-off system, are specified for types of transactions which tend to cause consumer problems such as Door-to-Door Sales or Mail Order Sales.

National Consumer Affairs Center of Japan (NCAC)(External link)
Case examples regarding consumers’ affairs & problems and how to deal with them are explained.

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